Terms of Use

These Terms govern your use of Gendo, a scheduling and business-management platform operated by Clyra LLC ("Gendo", "we", "us"). By creating an account or using the service, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

1. The service

Gendo is licensed, not sold. We grant you a non-exclusive, non-transferable right to use the software during your subscription, for your own business. The plan you choose sets your limits — number of professionals, clients, notifications and features. We may improve, change or retire individual features; if we retire something material, we tell you in advance.

2. Your account

You are responsible for the accuracy of your registration data, for keeping your credentials secret, and for everything done under your account. Tell us immediately if you suspect unauthorized access. Accounts are personal to your business — you may not resell, sublicense or share access to circumvent plan limits.

3. What you may not do

• Reverse engineer, decompile or attempt to extract the source code
• Copy, rent, lend, sell or redistribute the software
• Use the service to send unlawful, misleading or unsolicited bulk messages
• Interfere with the infrastructure, probe it without authorization, or exceed rate limits deliberately
• Upload content you have no right to use, or content that is unlawful where you operate

4. Your content and your clients' data

The data you enter is yours. You grant us the limited right to host and process it in order to provide the service. You are responsible for having a lawful basis to collect and store your clients' information, for your own privacy notice, and for honoring your clients' requests about their data. We act as your service provider and process that information under your instructions — see our Privacy Policy.

You can export your data at any time while the account is active.

5. Payment

Subscriptions are billed in advance, monthly or annually, by the plan and cycle you choose. Prices are shown before you confirm and may change with at least 30 days' notice, effective at your next renewal. Taxes are your responsibility where they apply to you. Failure to pay may lead to suspension after notice.

6. Trial and cancellation

Free trials run for the period stated at signup and require no card. You may cancel a paid subscription at any time; access continues to the end of the period already paid. We do not pro-rate partial periods unless local consumer law requires it.

7. Support

Support is provided by chat and ticket during business hours, Monday to Friday. We aim to respond quickly but do not guarantee a resolution time unless a separate agreement says so.

8. Availability

We work to keep Gendo available continuously, but we do not promise uninterrupted service. Maintenance windows, third-party failures and force majeure happen. We are not liable for downtime caused by your connection, your device or services we do not control.

9. Intellectual property

The software, brand, interface and documentation are ours or our licensors'. Nothing in these Terms transfers them to you. Feedback you send us may be used to improve the product without obligation to you.

10. Termination

You may stop using the service at any time. We may suspend or terminate an account that breaches these Terms, that is used unlawfully, or that fails to pay after notice. On termination, your license ends and we handle your data as described in the Privacy Policy.

11. Disclaimers and limits

The service is provided "as is". To the extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose. Our aggregate liability is limited to the amount you paid us in the twelve months before the event. We are not liable for lost profits, lost data or indirect damages. Nothing here limits liability that cannot be limited by law.

12. Governing law

These Terms are governed by the laws of the State of [STATE OF INCORPORATION — pending], United States, without regard to conflict-of-law rules. This clause needs to be set before publication; leaving it undefined is worse than choosing.

13. Changes

We may update these Terms. Material changes are announced by email or in the product at least 30 days before they take effect. Continuing to use the service after that means you accept them.

14. Contact

Clyra LLC — contato@gendo.com.br · WhatsApp: +55 19 4003-3142